Location & Currency
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All orders are sent with tracked priority delivery. UK orders are sent by Royal Mail, while International orders are processed by Royal Mail or Hermes depending on your country.
Orders placed before 4pm Monday to Friday are processed and dispatched the same day.
We're aware that sometimes your items may go missing, which we have no control over. Mail companies wait 15 business days to declare a package lost, we will of course send you a replacement or refund if you haven’t received it after 15 business days for the UK and 28 business days for the EU and Rest of World.Custom ChargesAny customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. Note we cannot mark the package as a gift or change the item price on the customs label.
Last Posting Dates for ChristmasUK Tracked 48 - Thursday 19th DecemberUK Tracked 24 - Friday 20th DecemberInternational Tracked EU - Friday 13th DecemberInternational Tracked ROW - Monday 9th December
Extended Christmas ReturnsOrders placed between 1st November 2019 - 31st December 2019 may be returned up to 31st January 2020.
If you receive your order and it is not what you are expecting you can return it back to us within 30 days for an exchange or refund.UK customers can return their order for FREE with Royal Mail by following the instructions on our returns page.International customers will have to pay for the return postage and can find the full details for returning on our returns page.Both UK and International customers can return their order for an exchange, and once received we will swap over and send out the new item FREE of charge.Please note underwear items cannot be returned or exchanged due to hygienic reasons.
