John Smedley Marcus Crew Knit - Hepburn Smoke

Currently all orders within the UK are being prepared and dispatched as normal. There are no known delays for delivery within the UK. International customers may experience some small delays. We kindly ask for your understanding and patience during this difficult time.

All orders are sent with tracked priority delivery. UK orders are sent by Royal Mail, while International orders are processed by Royal Mail, FedEx or Hermes depending on your country.

Orders placed before 4pm Monday to Friday are processed and dispatched the same day.

We're aware that sometimes your items may go missing, which we have no control over. Mail companies wait 15 business days to declare a package lost, we will of course send you a replacement or refund if you haven’t received it after 15 business days for the UK and 28 business days for the EU and Rest of World.

Custom Charges - Within the EU
All packages to the EU are sent with DDP. This means the package arrives with you with no extra fees to pay. You may notice the order total includes 21% VAT. This is the import VAT included in your order and paid by the carrier at the import into the EU. This is now required after Brexit.

Custom Charges - Outside the EU
We remove all UK VAT from the items on our website for customers outside of the UK and EU. This means everything is actually priced cheaper already. However, any custom charges or import duties are paid by the customer. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. Note we cannot mark the package as a gift or change the item price on the customs label.

If you receive your order and it is not what you are expecting you can return it back to us within 30 days for an exchange or refund.

UK customers can return their order for FREE with Royal Mail by following the instructions on our returns page.

International customers will have to pay for the return postage and can find the full details for returning on our returns page.

Both UK and International customers can return their order for an exchange, and once received we will swap over and send out the new item FREE of charge.

Please note underwear items cannot be returned or exchanged due to hygienic reasons.