We have extended our returns policy to 60 days as we realise it may be some time before customers are able to visit a post office to return an order. Should the situation continue for the foreseeable future we will extend this further.
First ensure you return your goods in original condition within
30 60 days of receiving your order.
To return your order simply make a note if an exchange or refund is required on the packing sheet included with your order and pop it back in with your return.
UK CUSTOMERS: Create a FREE returns label using the Royal Mail website: https://www.royalmail.com/track-my-return/create/107
Print, stick to your package and then take to your local post office (Please check the address is correct and matches below).
INTERNATIONAL CUSTOMERS: Make a note of our address on the front of your package. Take to your local post office and pay to return your order.
Our return address is:
4 Eldon Way
Essex, SS5 4AD
Remember to include your original packing sheet or a note to say who the order is from. Also ensure the item is in original condition, still packaged and fully tagged otherwise a refund/exchange cannot be made.
Your statutory rights are not affected.
You have the right to cancel your order and this can be exercised in writing or email. You can find our contact details on the contact page here.
If you have any questions, queries or complaints please call us on 0203 189 1883. Our offices are open Monday - Friday - 09:00 - 16:00 (GMT). Alternatively, email us: firstname.lastname@example.org.
- All exchanges are made FREE of charge. Meaning we do not charge any extra postage costs to change and resend your order.
- Returns are normally completed within 24 hours of arriving back (excluding weekends and bank holidays).
- We'll send you an email as soon as we've completed your return, letting you know whether a refund or exchange has been processed.
- Any refund will automatically be issued to the payment method you used to place your original order. This typically takes 24-48 hours, depending on your payment method and bank.
- Underwear items cannot be returned or exchanged due to hygienic reasons.