The North Face Hydrenalite Down Mid Jacket - Black/White

Orders placed before 4pm Monday to Friday are processed and sent the same day.

International orders are processed and sent from the UK by FedEx Cross Border or Royal Mail. These can be delivered by a local postal company/agent which will vary for each country. This information will be shown on the tracking page once your order has been sent.

EU customers - there are NO extra fees to pay on delivery!

No Extra Charges - Within the EU
All prices include taxes and duties. Which means you will NOT be charged any extra to receive your delivery. We comply with all new EU tax laws.

Extra Charges - Outside the EU
We remove all UK VAT from the items on our website for customers outside of the UK. This means everything is actually priced cheaper when purchasing outside of the UK/EU. However, any custom charges or import duties are paid by the customer. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. Note we cannot mark the package as a gift or change the item price on the customs label.

Delivery times listed are estimated and unfortunately may take longer than shown. Some countries not listed above (Rest of World) can take up to 1 month to arrive.

If your package has not arrived after the estimated time or shows delivered but has not been received we will launch a full investigation. As a small independent business we take all claims seriously and have to investigate each one. This can take 30 days to investigate and process.

Free 30 Day UK Returns

If you receive your order and it is not what you are expecting you can return it back to us for an exchange or refund. Please ensure you return your goods in original condition, packaged and tagged.

UK customers can return their order for FREE with Royal Mail by following the instructions on our returns page.

International customers will have to pay for the return postage and can find the full details for returning on our returns page.

Both UK and International customers can return their order for an exchange, and once received we will swap over and send out the new item FREE of charge.

Please note underwear items cannot be returned or exchanged due to hygienic reasons.