Help

This page will help you find the answer to your question. If you can't find the answer you are looking for then please contact us on +44 0203 189 1883 or click here to send us an email.


Product Information

Is there more information available on a product?

We include as much information as possible about a product on the product page itself. If you require more detailed information about a particular product we will be happy to help. Please click here to send us an email stating the product code and title you would like more information on.

Are you getting any more in stock?

Unfortunately some items will be out of stock. We often take repeat deliveries of popular products and occasionally customers will return items to us that do not fit. We would advise you to keep checking the site to see if your desired item becomes available again or subscribe your interest in a product by clicking "Notify Me" on the product page and choose the size you wish to be notified for.

Are all your products authentic?

We buy directly from the brands and only stock 100% genuine products.

An item I bought is now on sale, can you refund the difference?

Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.

Making an Order

Can I change my order?

This will depend on the status of your order. Please click here to send us an email stating your order number and what you would like amended (Please be aware other colours / sizes are not always available). And we will confirm if the changes can be made.

Can I cancel my order?

This depends how far your order is currently in the system. Please click here to send us an email stating your order number and that you wish to cancel your order. If it is possible we will cancel and issue a refund.

Is it safe to order online?

At Standout, we promise that your information is secure. We are a Comodo verified site and a member of IMRG, the leading industry body for global e-tailing, promoting the highest possible industry standards and best practices ensuring honest and truthful transactions.

We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it.

Do I have to order online?

Yes. I am afraid we only accept orders online through our website. It is much more secure to use the online ordering system than give payment details over the phone.

I forgot to use my discount code can I add it after placing the order?

Unfortunately we are unable to amend your order if a discount code was not originally applied at checkout.

Why does my discount code not work?

If your discount code is not working this means it is no longer valid and has expired.

Payment Information

What payment methods do you accept?

We accept all major Credit/Debit Cards, PayPal and Amazon Pay.

Do I send payment before you send the order?

Yes, we will not process your order until payment has been received.

What currency do you use?

All Payments are taken in UK sterling (GBP). If you are purchasing from outside the UK, the GBP price will be converted to your own currency by your bank/card operator.

Delivery Information

What are the delivery charges and times?

All orders are sent tracked with 1st class delivery. UK orders are sent by Royal Mail, while International orders are processed by Hermes or Royal Mail and delivered by your local mail company.

UK Delivery
Delivery MethodDelivery TimescaleDelivery Price
UK Tracked 482-3 business days£1.95 - FREE on orders over £24.95
UK Tracked 241-2 business days£2.95
International Delivery
Delivery MethodDelivery TimescaleDelivery Price
Germany5-8 business days£1.95 - FREE on orders over £24.95
Belgium, France, Netherlands5-8 business days£1.50
Ireland, Spain5-8 business days£1.95
Austria5-8 business days£2.50
Italy5-8 business days£2.95
Rest of Europe7-10 business days£7.95
USA7-10 business days£3.95
Australia, Canada, Russia7-10 business days£5.95
Rest of World7-10 business days£7.95
Can you deliver anywhere?

We deliver to most places including the UK, Europe, and many other selected international destinations.

Do you deliver to BFPO addresses?

We can deliver to BFPO addresses, but only using our standard delivery option. Simply enter your BFPO address details into our shipping address field making sure you select UK as the country. You will then be charged the standard UK delivery rate.

Can I track my delivery?

UK customers can use the Royal Mail tracking system using the tracking number we provided with your order and visiting: https://www.royalmail.com/trackdetails.

International orders will be delivered by your local postal company and you can use the tracking number provided and visit: https://www.17track.net/en.

Do I have to pay customs and import charges?

Any customs or import duties are charged once the package reaches its destination. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Is it possible to pickup my order?

Unfortunately it is not possible to pickup your order.

Refunds and Exchanges

How do I return an item for a refund?

Returning your goods is simple. If you are anything less than delighted with an item for any reason, you can send it back to us within 30 days of receipt. When returning goods to us please write the reason and request on the invoice, wrap securely and send it back to our address listed below.

To return goods to us please send to:

Returns Department
Standout Limited
4 Eldon Way
Hockley
Essex
SS5 4AD
United Kingdom

You have the right to cancel your order and this can be exercised in writing or email. You can find our contact details on the contact page here.

Your statutory rights are not affected.

How do I return an item for an exchange?

If you have found another item you wish to exchange a product for, please return the original purchase to us, and we will gladly exchange the goods and send them out postage FREE. When returning goods to us please write reason and request on the invoice, wrap securely and send it back to our address listed below.

To return goods to us please send to:

Returns Department
Standout Limited
4 Eldon Way
Hockley
Essex
SS5 4AD
United Kingdom

Your statutory rights are not affected.

Do I have to pay for return postage?

UK customers can return their order for FREE by following the steps here. International customers will have to pay for return postage.

How long will it take for you to refund me?

Refunds are usually processed within three to five days after the goods are received back at standout.co.uk, but may take longer to appear on your account statement. We will email you to confirm a refund has been made.

When will I receive my replacement?

Please allow 3 business days from receipt of a return for us to process an exchange.

Can underwear be returned?

Underwear cannot be returned once the hygene seal has been broken.

Can sale/discount items be returned?

Yes all items can be returned for a refund or exchange. You will be refunded the price you paid for the item. If you have used a discount code on your order you will be refunded the discounted price.

About Standout

What are your contact details?

All email enquiries should be sent to: sales@standout.co.uk. We respond to all enquiries within 1 business day.

Our postal address is:
Standout Limited
4 Eldon Way
Hockley
Essex
SS5 4AD
United Kingdom

Registered in England number: 05581917
UK VAT registration number: GB879883631
AT VAT registration number: AT68 577/9498
DE VAT registration number: DE815566458
ES VAT registration number: ESN8266988H
FR VAT registration number: FR48798632246
IT VAT registration number: IT179019997

Telephone: +44 0203 189 1883
Office Hours: Monday - Friday - 09:00 - 16:00 (GMT).
Orders can be placed 24 hours a day 7 days a week via the website

Can I contact you by phone?

Yes, we have telephone support.

Telephone: +44 0203 189 1883
Office Hours: Monday - Friday - 09:00 - 16:00 (GMT).
Orders can be placed 24 hours a day 7 days a week via the website

Do you have a retail shop?

No, we do not have a shop, we are a UK based Internet Retailer. We do however deliver worldwide.

Is there a catalogue of your products available?

Currently there is no available catalogue; this may change sometime in the future. Because the website is constantly being updated it is best to check regularly for items you may like.

Can you supply wholesale or at discount prices to trade?

No we do not, we are a retailer and sell directly to our customers.